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Refund Policy

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Returns, Refunds & Cancellation Policy for Vanthika.com

 

Last Updated: [Date, 2024]

At Vanthika, we are committed to ensuring your satisfaction with our furniture. We take great care in crafting and delivering our products. However, if you are not entirely satisfied with your purchase, we are here to help.

This policy outlines the procedures for cancellations, returns, and refunds.

 

1. Order Cancellation Policy

 

You may request a cancellation of your order, subject to the following conditions:

  • Timeframe: Cancellation requests are accepted within 12 hours of placing the order.

  • How to Cancel: Please email us at [info@vanthika.com] with your order number and "Order Cancellation" in the subject line.

  • Made-to-Order Items: Orders for "Made-to-Order" or customized items cannot be canceled once the 12-hour window has passed, as production will have commenced.

  • Refund for Cancellation: If your order is canceled within the 12-hour window, a full refund will be processed to your original method of payment within [e.g., 7-10 business days].

 

2. Returns Policy (General)

 

We accept returns for eligible items, provided they meet the following criteria.

  • Return Window: You must initiate a return request within [e.g., 7 days] of the date of delivery.

  • Eligibility: To be eligible for a return, your item must be:

    • Unused and in "as-new" condition.

    • In its original, undamaged packaging, including all parts, accessories, and instruction manuals.

    • Not a "Made-to-Order" or "Customized" item (see Section 4).

    • Not a "Final Sale" or clearance item.

  • Reason for Return: This policy covers returns for "change of mind" or dissatisfaction. For damaged items, please see Section 3.

  • Return Shipping & Fees:

    • For a general return (change of mind), you will be responsible for the to-and-fro shipping charges (both the original delivery cost and the cost of return shipping).

    • A restocking fee of [e.g., 15%] of the product's value will be deducted from your refund to cover handling and quality checks.

 

3. CRITICAL: Damaged, Defective, or Incorrect Items

 

We take extreme care in packaging, but damages can occur in transit. It is your responsibility to inspect the product at the time of delivery.

  • At Time of Delivery:

    1. Inspect the Package: Before signing the delivery receipt (Proof of Delivery - POD), carefully inspect the exterior of the packaging.

    2. Note Any Damage: If you see any dents, tears, or signs of damage, you MUST make a note of this on the delivery receipt (e.g., "Package damaged," "Box torn").

    3. Refuse Delivery (Optional): If the damage appears significant, you may refuse the delivery. Please contact us immediately at [infot@vanthika.com] if you do so.

  • After Unboxing (Concealed Damage):

    1. Report Immediately: If you discover damage after opening the package, you must report it to us within 48 hours of delivery.

    2. Required Information: Email [info@vanthika.com] with:

      • Your Order Number.

      • Clear photos of the damaged item.

      • Clear photos of the shipping box (both inside and outside).

      • A photo of the shipping label.

  • Our Action: Once we verify the damage or defect, we will, at our discretion:

    • Arrange for a replacement of the damaged part or the full product.

    • Offer a repair.

    • Arrange for a full refund (if a replacement or repair is not possible).

Please Note: We cannot process claims for damaged goods if they are not reported within 48 hours of delivery or if the damage was not noted on the delivery receipt.

 

4. Non-Returnable Items

 

The following items are not eligible for return or refund:

  • Made-to-Order or customized items.

  • Items marked as "Final Sale" or "Clearance."

  • Items that have been assembled, used, or altered.

  • Items returned without their original packaging.

 

5. How to Initiate a Return (Return Process)

 

  1. Contact Us: To initiate a return, email our team at [info@vanthika.com] within the [e.g., 7-day] window. Please provide your order number and the reason for the return.

  2. Await Authorization: Do not ship any items back to us without receiving a Return Merchandise Authorization (RMA) and return shipping instructions.

  3. Schedule Pickup: We will coordinate with our logistics partner to schedule a pickup from your address.

  4. Package the Item: Securely repack the item in its original, undamaged packaging.

 

6. Refund Process

 

  • Inspection: Once the returned item is received at our warehouse, it will undergo a quality inspection. This process can take [e.g., 5-7 business days].

  • Refund Approval: If the item passes inspection (is in as-new condition with all original packaging), we will approve your refund.

  • Issuing the Refund:

    • Your refund will be issued to your original method of payment.

    • The following will be deducted from your refund amount:

      • Original Shipping Charge (if any).

      • Return Shipping Charge.

      • Restocking Fee (as applicable).

    • Please allow [e.g., 7-10 business days] for the refund to reflect in your account.

 

7. Contact Us

 

For any questions about our Returns and Refunds Policy, please contact us at:

Email: [support@vanthika.com] Phone: [Your Customer Service Phone Number]

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